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here is a list of FAQs regarding online music lesson booking, payments and account management. If you are not satisfied with the responses and solutions presented here, feel free to contact us.
How to book an appointment?
To book an appointment you must have a valid Plan. If you already have a valid Plan
1. 'Sign up' or 'Log-in' to the website.
3. Select a learning area and an instructor (for whom you have a valid Plan)
How to reschedule or cancel booking?
You can choose to reschedule a booked appointment 48 hours before scheduled time.
What if Instructor does not show-up?
In the unfortunate event, where your Instructor has failed to show up for an appointment and have not requested a rescheduling, you can write to firstname.lastname@example.org with details of Instructor, Plan, and appointment date. We will verify the claim, and appropriately add an extra session to your Plan so that you may go ahead and book again.
Can I change my Instructor?
A change of Instructor is not allowed when subscribed to a Plan. However, before you begin your first lesson, you may request an online meeting with Instructor. You may request for an introductory session by writing to email@example.com. If your Insructor refuses to accept your bookings, we will assist you with an alternate instructor or arrange a refund. Please view FAQ on refund.
Payment and Refunds
How to make a payment?
You can pay for your subscription online. We are currently integrated with PayPal to make payments. You can use your PayPal account or a credit card or debit card to make a payment.
Do indicated prices include government taxes?
No, the displayed Plan price is excluding any applicable government sales tax, viz., VAT, GST, MOMS, ALV or another type of sales tax.
How to get a refund?
Before you make any purchase we advise you read our Standard Terms of Purchase.
Cannot access Member account
To access a Member account you have to have a Member account. You may sign-up for a Member account using your Facebook or Google access or your email. In case you are signing up using an email, you will be sent an email to confirm your access to the registered email.
Account is suspended
Your member account may be suspended in the event of a missed payment or outstanding payment on your part, or as an action against your violation of any terms and conditions that you may agreed with Metropolitan Eduactiona nd Testing Services Pvt Ltd or any of its businesses. To resolve a susended account you may clear outstanding payment or write to firstname.lastname@example.org.
Cannot find past or upcoming bookings
You may have registered multiple member account with our website using different emails ofr Facebook or Google access. You can see your past and upcoming bookings only with the Member account that is connected to a purchased Subscription Plan.